MY FICO HERO LLC Last Updated: August 19, 2026
1. Introduction
MY FICO HERO LLC ("we," "us," or "our"), doing business as MY FICO HERO, operates the website https://educredit.myficohero.com/ and provides credit education and credit repair services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, submit a form, book a consultation, or opt in to receive communications from us.
By using our website or opting in to our SMS or email communications, you agree to the terms of this Privacy Policy and our Terms and Conditions.
2. Information We Collect
We collect the following categories of information:
Contact Information. Your first and last name, phone number, email address, and mailing address when you submit a form, book an appointment, or request information.
Consent Records. Your messaging preferences and a record of when and how you opted in or out of SMS and email communications, retained for A2P 10DLC and TCPA compliance.
Appointment and Service Data. Information related to consultations, service inquiries, and any documents you provide in connection with our services.
Usage and Device Information. IP address, browser type, pages visited, and interaction data collected through cookies and tracking pixels on our website.
3. How We Use Your Information
We use your information to:
Deliver the services you request and provide customer support.
Send appointment confirmations, reminders, and account or service status updates by SMS and email.
Send occasional promotional messages (approximately once per quarter) if you have opted in to marketing communications.
Respond to inquiries you submit through our website or booking form.
Maintain records of consent, opt-in, and opt-out activity as required by A2P 10DLC, TCPA, and CTIA guidelines.
Improve our website and services through aggregate usage analysis.
4. SMS Program Details
If you consent to receive text messages from MY FICO HERO LLC, the following terms apply:
Program Name: MY FICO HERO LLC SMS Program
Message Types: Appointment confirmations and reminders, account and service status updates, document requests, and, if separately consented to, occasional promotional offers.
Message Frequency: Up to 12 messages per month per contact. Frequency may vary based on your interactions with us.
Message and Data Rates: Message and data rates may apply. Contact your mobile carrier for details.
Opt-Out: Reply STOP to any message to opt out at any time. You will receive a confirmation message.
Help: Reply HELP to any message or contact us at the details in Section 10 for assistance.
Age Requirement: By opting in, you confirm you are at least 18 years old.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies through GoHighLevel (our CRM and website platform) to understand how visitors interact with our website. We do not use third-party advertising pixels or share analytics data with advertising networks. You can control cookies through your browser settings.
6. How We Share Your Information
We do not sell your personal information. Specifically:
SMS Opt-In Non-Sharing Clause. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers. We share information with vendors that help us operate our business, including GoHighLevel (CRM, SMS, website hosting, and tracking), WhatsApp (business messaging), and Dispute Fox / AutoFox (credit dispute processing). These providers are contractually limited to using your information only to perform services on our behalf.
Legal and Safety. We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or security of our users, our business, or the public.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Choices
SMS Opt-Out. Reply STOP to any text message at any time. You will receive a confirmation message and will no longer receive SMS from us unless you opt back in.
HELP Requests. Reply HELP to any text message or contact us using the details in Section 10.
Email Opt-Out. Click the "unsubscribe" link in any marketing email or contact us to be removed.
Access and Correction. You may contact us to request access to, correction of, or deletion of the personal information we hold about you.
9. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children. By using our services or opting in to SMS, you confirm you are at least 18 years old.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, carrier requirements, or applicable law. The revised version will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact:
MY FICO HERO LLC 4565 Ashmore Cir NE Marietta, GA 30066
Phone: +1 404-964-2075
Email: [email protected]
Website: https://educredit.myficohero.com/
Last Updated: March 2, 2026
1. Introduction
MY FICO HERO LLC (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
=> * Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, or request information.
=> Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
=> Usage and Device Information: We use cookies, pixels, and analytics tools to collect information about how you use our website, including IP addresses and interaction data.
=> Appointment and Service Data: If you schedule consultations or use our services, we collect details associated with those interactions.
3. How We Use Your Information
We use your information to:
=> Provide requested services and customer support.
=> Send appointment confirmations and reminders via SMS and email.
=> Send SMS and email communications that you have explicitly consented to receive.
=> Maintain strict compliance records related to A2P 10DLC consent and opt-outs.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings.
5. How We Share Your Information
We do not sell your personal information. Strictly for A2P 10DLC compliance, we adhere to the following non-sharing standards:
=> Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
=> Excluded Data: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
=> Service Providers: Information sharing to subcontractors in support services, such as customer service or dispatch tools, is permitted. These providers may only use information to perform services on our behalf.
=> Legal and Safety: We may disclose information if required by law or to protect the safety and security of our users and business.
6. Your Choices
=> SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
=> Help Instructions: For additional support, you may reply HELP to any text message or contact us directly.
=> Email Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive for absolute security, no method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children. Additionally, by opting into our SMS services, you represent that you are at least 18 years of age.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in carrier requirements or business practices. The updated version will be posted with a new Last Updated date.
10. Contact Us If you have questions about this Privacy Policy, contact:
MY FICO HERO LLC
Address: 4565 Ashmore Cir NE, Marietta, GA 30066
Phone: +1 404-964-2075
Email: [email protected]
Attendees will have the opportunity to schedule a:
During your consultation, you'll receive:
A review of your current credit situation
Identification of potential areas for improvement
Recommendations for next steps
Guidance on selecting the right program for your goals
Attendees will get A FREE
Inside the toolkit, you'll receive:
Credit Improvement Checklist
Credit Dispute Tracking Sheet
Credit Monitoring Guide
Financial Goal Planning Worksheet
MOST POWERFUL
Premium expedited advanced credit repair package for clients who need more hands-on support, faster movement, and a stronger credit repair strategy.
WHAT'S INCLUDED
Expedited advanced credit repair
Up to 10 rounds of credit repair
Results in as soon as 7 days
Monthly credit builder resources
Client action plan
Company mails all correspondence on behalf of the client
Onboarding through DisputeFox portal
Onboarding assistance by chat, text, and email during business hours
Free Live Credit Audit
Bonus Digital Product or Worksheet
BEST VALUE
Complete done-for-you credit repair package for clients who are ready to stop letting credit issues limit their options.
WHAT'S INCLUDED
Complete credit repair
6 rounds of credit repair
Results in as little as 30 days
Company mails all correspondence on behalf of the client
Onboarding through DisputeFox portal
Onboarding assistance by chat, text, and email during business hours
Free Live Credit Audit
Bonus Digital Product or Worksheet
DIY LANE
A 4-week guided DIY credit repair cohort for people who want to learn how to repair their own credit with structure, tools, and support.
WHAT'S INCLUDED
4-week DIY credit repair cohort
Software access during the 4-week cohort period
Templates
Weekly live sessions
Private Telegram group
Replay access for 45 days
Letter mailing service available through the dispute software at the client’s cost
Bonus Digital Product or Worksheet
Results may vary by client, credit profile, creditor response times, and credit bureau processing.
No specific score increase, deletion, approval, or funding outcome is guranteed.
Comprehensive credit improvement support for individuals seeking a hands-off solution.
Professional guidance and support to help improve your credit profile.
A step-by-step educational program for individuals who want to learn and implement the process themselves.
